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For Support Staff
Support staff play a critical role in students success. The people who work in support services must have a clear
understanding of who their customers are, why their services are needed and
a solid framework to improve the processes they provide.
Culture Mastery
is a foundational workshop that establishes
a culture of
Quality Management/Continuous Improvement in support service departments.
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Creates an understanding of the department as
a system
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Establishes
a management style that removes
barriers and fear to manage people and processes more
efficiently and effectively
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Establishes a common
aim for the department
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Establishes
core values for the the
department
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Enables department
heads to break out
of the limiting "Plan Do"
mentality and utilize feedback
loops for improvement
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Shows
what data to collect and utilizes
data to monitor progress and improve in any aspect of
the department or service
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Enables department heads to monitor and
document progress
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Utilizes an effective method to collect the input and
feedback necessary to
to
create an environment most conducive to the staff's
growth, feeling of support and professional learning
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Allows department
heads and their staff to test hypothesis for improvement
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Establishes and
maintains better relationships with staff through the
building mutual trust
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Engages the department staff as partners in the
improvement process
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Utilizes good
psychology to restore and maintain
staff enthusiasm
Culture Mastery
teaches department leaders and and their support personnel how to work more efficiently, involving everyone in improving
process and creating
a culture of collegiality, collaboration, respect and trust.
Support Staff will be able to:
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Understand their
department as a system
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Manage with Knowledge
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Establish a common Aim
and Core Values
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Gather and utilize
feedback
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Monitor enthusiasm and
support
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Improve their system
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Access
Web-based Tool-Kit
Questions about
Culture Mastery For
Support Staff?
e-mail
or call 866.630.6995
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